Complaints Procedure

Last Updated: 13 February 2025
SECTION A – HOW TO MAKE A COMPLAINT
If you wish to make a complaint, you can contact us by email:
Email: Info@SeatQuota.com
Please include:
- Your full name
- Contact details
- Details of your enquiry or flight
- A clear description of your concern
- Any relevant documents or screenshots
This helps us investigate the matter quickly.
SECTION B – WHAT HAPPENS NEXT
Once we receive your complaint:
1. We will acknowledge your complaint within 3 business days.
2. We will review the details and may contact you for more information.
3. We will investigate the issue internally and, where relevant, with the licensed operator involved.
4. We aim to provide a full response within 14 business days. If additional time is needed due to
operator involvement, we will keep you updated.

SECTION C – OPERATOR-RELATED COMPLAINTS
If your complaint relates to:
- Flight performance
- Delays or cancellations
- Crew or aircraft issues
- Safety or operational matters
We will forward the complaint to the licensed operator responsible for the flight.
Operators are responsible for their service delivery.
SEATQUOTA LTD will support communication but cannot decide outcomes on their behalf.

SECTION D – RESOLUTION
We aim to resolve complaints fairly, professionally and as quickly as possible.
For complaints concerning booking fees, refunds or cancellations:
Operator terms apply.
SEATQUOTA LTD will explain available options.
Refunds are only issued once funds are received from the operator where applicable.

SECTION E – ESCALATION
If you are dissatisfied with our response, you may request that your case is reviewed by a senior
representative within SEATQUOTA LTD.
Further external escalation may depend on the operator’s regulatory body, such as the Civil
Aviation Authority (CAA) for UK-licensed carriers.

SECTION F – FEEDBACK
We welcome feedback to help us improve our services.
Please email Info@SeatQuota.com with any suggestions or comments.